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Noticeboard

Advice regarding the Coronavirus - NHS England Advice

If you need a sick note to cover COVID 19 please follow this -  LINK Do not contact the surgery.

Support for Carers in County Durham - Contact 03000051213

Self Referral for support around your Mental Health - Talking Changes

If you are self isolating Lanchester Partnership Support can offer to pick up shopping or prescriptions or just have a chat - Please ring 07925130310. This has an answer phone facility.

Surgery Advice - Coronavirus:

If you have a new cough or temperature please DO NOT contact the surgery but go online to NHS 111

Appointments: The surgery is operating a telephone triage appointment system.  If your Doctor feels you need to be seen they will invite you down to the surgery following your telephone triage. For those patients invited to attend the surgery, please come into the surgery alone, or if you need to be accompanied please attend with only one parent/carer. 
 

If you have a routine review appointment in the future, we will be contacting you. In some cases this will go ahead and we will ask you to ONLY attend if you are free from any new cough and or high temperature. In most cases if you have a routine appointment we will contact you to postpone this appointment, but we will make sure that you receive any medications that are needed.

Repeat Prescriptions:  Please DO NOT attend the surgery to request your medication.  We have a prescription box outside the main entrance, attached to the wall for you to drop off your paper requests.  Alternatively, if you have online access, you can order your prescriptions on line. Our prescription telephone line is open from 2.30pm to 4.30pm Monday, Tuesday, Wednesday, Thursday and Friday. Please DO NOT ring outside of these hours to request repeat prescriptions.

We will be holding a staff planning meeting daily between 1.30pm and 2.00pm in order to keep updated.  The front doors will be locked during this time; patients can however ring in an emergency.

Entry to the surgery: From Monday 30th March the inner door to the practice will be closed and entry will be via intercom. We are open and offering a triaged appointment system. This had been put in place to keep patients that have to visit the surgery and staff as safe as possible.  
 

The Practice would like to thank all Lanchester Medical Centre patients for their support and understanding during this very difficult time.  We will continue to follow Government Guidelines to keep both patients and staff as safe as possible.

 

Welcoming Lanchester Guide - Link

There may be a change to the way you order your repeat prescription. For more information check out this video - Click Here

'Love your Heart' New online checker -  Log in Here

If you are a young person, please help the practice achieve the 'Investors in Children's' charter by completing the survey and having your say - LINK

The surgery has an active Patient Participation Group who meet bimonthly. Our next meeting is Wednesday 5th February 6.00pm. We welcome new members, if you are interested in joining us please contact Julie our Patient Liaison Lead on 01207520877.

New Mindfulness Service - Self Referral can be made if you suffer from repeat episodes of depression and over 18 years or you are a stressed carer or parent of someone with a mental health problem - Mindfulness Service

 

 

Practice Management

Mrs Gillian Webster (f)

Gillian joined our practice in 2018, Gillian has 28 years experience in General Practice.  Gillian is responsible for the daily management of the practice, will discuss any query that cannot be resolved in reception, and is available from Monday to Thursday between 08:30 and 16:30. 

Joanne Marshman

Joanne joined the practice in March 2009 and accepted the position of Assistant practice Manager from Oct 2016.  Joanne is responsible for the day to day management of the admin team.

Reception

Our receptionists are responsible for the administration and reception work in the practice. They follow instructions from the doctors and manager. The reception staff have lots of experience ranging from 20 years to our recent new receptionist. Their job is very demanding so please be patient.

Karen Hadley (f)

karen

Julie Ledger (f)

juliePatient Liaison Advisor.

Joshua McBride (m)

josh

Miss Tayla Cookson (f)

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Secretaries

Karen Waddell (f)

Karen is our secretary and is responsible for the day to day processing of referrals and choose & book.karen

 
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