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Noticeboard

Advice regarding the Coronavirus - NHS England Advice

If you need a sick note to cover COVID 19 please follow this -  LINK Do not contact the surgery.

Support for Carers in County Durham - Contact 03000051213

Self Referral for support around your Mental Health - Talking Changes

If you are self isolating Lanchester Partnership Support can offer to pick up shopping or prescriptions or just have a chat - Please ring 07925130310. This has an answer phone facility.

Surgery Advice - Coronavirus:

If you have a new cough or temperature please DO NOT contact the surgery but go online to NHS 111

Appointments: The surgery is operating a telephone triage appointment system.  If your Doctor feels you need to be seen they will invite you down to the surgery following your telephone triage. For those patients invited to attend the surgery, please come into the surgery alone, or if you need to be accompanied please attend with only one parent/carer. 
 

If you have a routine review appointment in the future, we will be contacting you. In some cases this will go ahead and we will ask you to ONLY attend if you are free from any new cough and or high temperature. In most cases if you have a routine appointment we will contact you to postpone this appointment, but we will make sure that you receive any medications that are needed.

Repeat Prescriptions:  Please DO NOT attend the surgery to request your medication.  We have a prescription box outside the main entrance, attached to the wall for you to drop off your paper requests.  Alternatively, if you have online access, you can order your prescriptions on line. Our prescription telephone line is open from 2.30pm to 4.30pm Monday, Tuesday, Wednesday, Thursday and Friday. Please DO NOT ring outside of these hours to request repeat prescriptions.

We will be holding a staff planning meeting daily between 1.30pm and 2.00pm in order to keep updated.  The front doors will be locked during this time; patients can however ring in an emergency.

Entry to the surgery: From Monday 30th March the inner door to the practice will be closed and entry will be via intercom. We are open and offering a triaged appointment system. This had been put in place to keep patients that have to visit the surgery and staff as safe as possible.  
 

The Practice would like to thank all Lanchester Medical Centre patients for their support and understanding during this very difficult time.  We will continue to follow Government Guidelines to keep both patients and staff as safe as possible.

 

Welcoming Lanchester Guide - Link

There may be a change to the way you order your repeat prescription. For more information check out this video - Click Here

'Love your Heart' New online checker -  Log in Here

If you are a young person, please help the practice achieve the 'Investors in Children's' charter by completing the survey and having your say - LINK

The surgery has an active Patient Participation Group who meet bimonthly. Our next meeting is Wednesday 5th February 6.00pm. We welcome new members, if you are interested in joining us please contact Julie our Patient Liaison Lead on 01207520877.

New Mindfulness Service - Self Referral can be made if you suffer from repeat episodes of depression and over 18 years or you are a stressed carer or parent of someone with a mental health problem - Mindfulness Service

 

 

Practice Policies

Fair Processing Notice

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

The practice is currently working with NHSBSA to help identify patients that are suitable for electronic repeat dispensing.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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