Appointments

Our appointment system aims to improve access to the Doctors and Nurse Practitioners.

Our morning appointments are opened on a daily basis only, telephone lines open every morning at 8am. Afternoon appointments are pre-bookable 14 days in advance.

The practice offers a range of appointments:

  • Face to Face Appointments
  • Telephone Appointments
  • Urgent (for medical emergencies on the same day)
  • E-consult Appointments
  • Online Pre-bookable Telephone Appointments

Routine Appointments

To request a routine appointment in the next 14 days:

  • use E-consult request form. We will respond within 24 hours during opening times
  • phone us on 01207 520877, Monday to Friday from 8am to 5.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.Appointments will be available with a Doctor or Nurse Practitioner on the day only.

Appointments are 10 minute appointments only. Please be aware that if you have multiple problems to discuss you may need another separate appointment as the GP can only deal with one problem during one appointment.

Urgent appointments

These appointments will always be given on the same day. You will need to give your details to the receptionist along with a telephone number to be contacted on. The doctor or advanced practitioner will then call you back and book an appointment for you if appropriate.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Practice Nurse Appointments

These are for reviews of chronic diseases such as Diabetes, COPD, Asthma and Heart Disease. The Practice Nurse also offers appointments for cervical smears, contraceptive reviews, lifestyle advice, vaccinations (including travel advice) and for any form of health advice.

Healthcare Assistant Appointments

These are for blood pressure monitoring, blood tests, spirometry testing, new patient checks, ECGs, weight management and other general reviews supported by the larger clinical team.

Online Booking of Appointments

  • For new users, please call in to request a form from the reception to access this service.
  • or use your NHS account (through the NHS website or NHS app)

Cancelling or changing an appointment

If you cannot attend an appointment for any reason, please inform us as soon as possible (at least 2 hours prior to the appointment time, in order for us to give the slot to someone else).

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Systemoline airmid
  • phone us on 01207 528077, Monday to Friday from 8am to 5.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs